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Terms Conditions for Your je 777 Account

These terms set out the rules that apply when you open and use your je 777 account — covering deposits through bKash, Nagad, and Rocket, how your wallet is managed, and what we expect from each other.

Account holder agreementbKash · Nagad · Rocket coveredJurisdiction-dependent accessFair use policy applies

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What These Terms Actually Cover

je 777 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you are agreeing to use the platform only in regions where access is permitted under local law. We do not accept registrations from ineligible jurisdictions, and it is your responsibility to confirm that using this platform is lawful where

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you are. Your account wallet — whether you fund it through bKash, Nagad, or Rocket — is personal to you and cannot be transferred or shared. Funds deposited via local payment rails are credited to your account wallet once the transaction is confirmed on our end;
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the timing depends on the payment provider's own processing. Withdrawals follow a verification step: we check that the withdrawal method matches the one used for your deposit, which is standard practice for wallet-based accounts. We reserve the right to suspend or close accounts that show signs
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of misuse, duplicate registration, or activity that conflicts with these terms. Any disputes about account balances or transaction records should be raised with our support team, who can pull the relevant account history. These terms may be updated; continued use of your account after a change
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is posted means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or your account message centre — whichever works for you on mobile.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms are not just about what you can and cannot do — they also set out what we commit to on our side, including how we hold your account data, how long we keep transaction records, and how you can request changes.

Account Data Retention We keep your account and transaction records for as long as your account is active and for a period after closure, in line with standard financial record-keeping practice.

Wallet Security Your account wallet is protected by OTP verification on login and on withdrawal requests. We do not store your bKash, Nagad, or Rocket PIN — those stay with your payment app.

Requesting Account Changes To update your registered details or request account closure, contact support through live chat or the message centre. We verify identity before processing any change.

Who to Contact for Data Queries For questions about what data we hold on your account, reach out via email support with your account ID. We will confirm what records exist and how they are used.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and access in Bangladesh.

Access depends on whether using this platform is lawful in your specific location. Players in Dhaka and elsewhere should confirm local eligibility before opening an account. We cannot determine that on your behalf.

If your account is suspended under these terms, your wallet balance is held. You can contact support to understand the reason and, where applicable, request a review of the decision.

Our standard policy requires your withdrawal method to match your deposit method. If your bKash number has changed, contact support before requesting a withdrawal so we can verify the update.

We post a notice on the platform when terms change. Continuing to use your account after that notice means you accept the updated version. We recommend checking this page periodically.

No. Your account is personal to you under these terms. Allowing another person to access or operate your account is a breach, and we may suspend accounts where shared access is detected.

Contact support through live chat or the message centre with your account ID and the transaction reference. We will review the record and respond with our findings within a reasonable timeframe.

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